Refund policy

Returns
To qualify for a return:

• The item must be unused and in its original condition.
• It must be returned in its original packaging.
• A valid receipt or proof of purchase and a reason for the return are required. We do not have to give a refund if you change your mind about a purchase.
• Request within 14 days from the date of purchase. Unfortunately, we cannot process returns or exchanges after this period.

Shipping Returns

To return a product, contact us at contact@elementdrinks.co.nz for further instructions.

• Return shipping costs are your responsibility and are non-refundable.
• If a refund is issued, the return shipping cost will be deducted from your refund.
• The time for an exchanged product to reach you may vary based on your location.
• If returning an item valued over $50, consider using a trackable shipping service or purchasing shipping insurance—we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

• If approved, the refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund:

1. Check with your bank or credit card provider.
2. If the issue persists, contact us at contact@elementdrinks.co.nz

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at contact@elementdrinks.co.nz